Please take a look at the content on this page – most support queries can be answered from here. But, if you don’t find the answer to your question here, please email us at We are able to deal with most queries straightaway.

CLICK HERE to view a video of our user friendly UKATA Asbestos Awareness course with step by step instructions of the registration process for individual users

CLICK HERE to view a video of our user friendly UKATA Asbestos Awareness course with step by step instructions of the registration process for multiple purchases of 2 or more courses.

How can I book a course?

Step One: Select how many courses you would like and pay for them using the basket function in the top right of your screen. You will then be sent your license codes via an email.

Step Two: Click on the link within the email which will take you to a log in screen – you will need to register here. If you have purchased multiple licenses each learner will need to create their own account (and keep hold of those registration details as this will be what you use to log in with to retrieve your certificates) then you enter the course management area where you can add your license key in the box provided and click add to assign the course to your account.

What software do I need to run the course?

You just need a supported internet browser, and Adobe Flash Player Version 8.0 or above. You can test your PC to check if Flash is correctly installed. If you do not have Adobe Flash Player installed, download the latest version for free from the Adobe website. JavaScript must also be enabled.

Please also ensure the following:

Can I do the online training on a hand held device?

It is advised that candidates should make use of a desk top computer with printer available in order to print off the certificate at the end of the course. However the SAMS Ltd course has been designed for use with both a tablet and Smart Phone and so if this is the only option available then it is important that the devise is fully charged, that a good Wi-Fi connection is available and ability to print off the certificate at the end of the course.

Please note, it is the recommendation of SAMS Ltd that this course be completed within a suitable environment which supports the learning provided. In meeting these recommendations candidates are advised to complete the course in an area where it is unlikely they will be disturbed and can take the course in 1 session. Candidates are also recommended to complete the course on a screen of no less than 7 inches.

How long do the e-learning courses take?

The UKATA Asbestos Awareness course will take approximately 2 hours.
CIEH courses are designed to give six hours of learning (this is the equivalent to classroom training and allows learners to go on to take the CIEH accredited exam to gain certification).

I have not received my License Key details?

Due the license key information being a scramble of letters this e-mail can sometimes be sent to your trash/spam which is dependent on your e-mail settings. If you have not received your license key details within 5 minutes of placing your order please check your trash/spam.

I have more than One Organisation – How can I manage them all on your system?

If you have more than one organisation and would like to manage both of them from the learning management homepage then you can add as many organisations as you require.
When purchasing the licenses, you can assign them to the different organisations regardless of what organisation originally purchased them, however they will need to be assigned to the organisation in the quantity in which they were purchased.
I.E – if you have Joe Blogs Ltd and Jane Blogs Ltd and Joe Buys 12 licenses and then makes another purchase of 14, he can either claim all of the licenses to Joe Blogs ltd or Jane Blogs ltd or he can assign either of the purchases to either of the accounts. What Joe can’t do it assign 5 to Joe Blogs and the rest to Jane Blogs as the QuickAdd code will add all of the licenses purchased to that account.

Is there audio?

You will need speakers or headphones. All of our courses can be completed without audio, although this is not advisable as it could impact on the learning effectiveness.

How soon can I get my certificate?

Your certificate is automatically generated once you have completed the final assessment. It’s then available for immediate download. You can also access your certificate in the My Courses section of your account.

How soon can we take the course?

You can take the course as soon as you’ve registered and paid. If you’re buying more than one licence, we will automatically email the log-in details for all your users to you immediately after you have registered and paid – so all your team can begin on the course straightaway. You will have to assign each license Key to your account.

Is there a time limit to the License Keys?

No the License Keys will not expire.

What if I do not have an internet connection, can I still take the course?

You will need to have access to the internet to be able to launch the courses.